Contact Us
Crypto Casinos is an independent research and comparison site — we don't operate any casino, hold player funds, or process deposits and withdrawals. That means we're not the right contact for account issues, bonus disputes, or verification questions tied to a specific operator. Below is how to reach us for what we do cover, and where to go instead for everything else.
What we can help with
Our team researches and ranks crypto casinos serving US players — looking at supported coins, licensing, payout speed, game variety, and no-KYC options. If you've spotted something on the site that's out of date, want to flag an operator issue we should look into, or have feedback on how we've scored or described a site, that's exactly the kind of message we want to hear.
- Corrections — a bonus term, coin list, or licensing detail that's changed since our last review
- Feedback on our ranking methodology or how we've compared a specific pair of sites
- General questions about how crypto casinos work, wallet basics, or how payout speed is assessed
- Press or partnership enquiries related to the site itself
What we can't help with
Because Crypto Casinos isn't a casino operator, a payment processor, or a regulator, there are some requests we simply can't action directly. If your query falls into one of these categories, contacting the operator or the relevant body directly will get you a faster and more useful answer:
| Your issue | Who to contact instead |
|---|---|
| A withdrawal is delayed, or a bonus wasn't credited correctly | The casino's own customer support team, via live chat or their help centre |
| Identity verification (KYC) is being requested and you have questions about it | The casino directly — verification requirements are set by each operator, not by us |
| You're worried about your gambling, or want self-exclusion tools | See our Responsible Gambling page, or call 1-800-GAMBLER |
| Tax treatment of gambling winnings or crypto gains | A licensed tax professional — we can't give tax advice |
| Legality of a specific site in your state | Your state's gambling regulator, alongside general research on your own behalf |
Before you reach out about a specific casino
If your message is about one of the operators we cover — say, LuckyRollers, BetPanda, or another site from our rankings — it helps to check a few things first, since most day-to-day account issues are resolved faster directly with the operator:
- Check the casino's own FAQ or help centre for deposit, withdrawal, or bonus wagering terms
- Confirm you've met any playthrough requirements attached to a bonus before expecting a withdrawal to clear
- Have your transaction hash or wallet address ready if you're asking about a delayed on-chain payment
- If the operator's support hasn't resolved it, come back to us with the details so we can factor it into future reviews
A note on independence
Crypto Casinos may earn a commission when readers sign up through links on this site, but that relationship never decides how a casino is ranked or reviewed. If you write in flagging a problem with an operator we recommend, we treat that as useful research input, not something to bury for commercial reasons.
Age, eligibility, and responsible play
The casinos reviewed on this site are for adults only — 18+ or 21+ depending on the operator and your state's rules, and you should confirm the applicable minimum before creating any account. Crypto casinos covered here are typically licensed offshore, in jurisdictions such as Curaçao or Anjouan, rather than by any US regulator, and they operate in a legal grey area for US players. Availability and legality vary by state, so it's on you to check your own state's laws before playing. Offshore sites also don't always offer the same player protections or self-exclusion tools as state-regulated operators, so if gambling is starting to feel like a problem, the Responsible Gambling page and the National Problem Gambling Helpline (1-800-GAMBLER) are good starting points.
For more on who we are and how we approach this space, see our About Us page, and our Terms and Conditions set out the basis on which this site operates.